General Terms and Conditions (AGB)

Status: september 2024

Berghotel Hohegeiß, Hubertusstrasse 2, 38700, Braunlage OT Hohegeiß

-hereinafter referred to as "Hotel

1. scope of application

1.1 These terms and conditions apply to contracts for the rental of hotel rooms for accommodation and all other services and deliveries provided by the hotel for the guest in this context (hotel accommodation contract). They do not apply to package holidays within the meaning of § 651a BGB.

1.2 The subletting or re-letting of the rooms provided and their use for purposes other than accommodation require the prior consent of the hotel in text form.

1.3 The guest's general terms and conditions shall only apply if this has been expressly agreed in text form.

2. conclusion of contract, partner

The contractual partners are the hotel and the guest. The contract is concluded upon acceptance of the guest's application by the hotel. When booking via the hotel's own homepage, the contract is concluded by clicking on the "Book for a fee" button.

Room bookings can be confirmed verbally, in writing, by telephone or by e-mail.

3. services, prices, payment, offsetting

3.1 The hotel is obliged to keep the rooms booked by the guest available and to provide the agreed services.

3.2 The Guest is obliged to pay the agreed prices of the Hotel. This also applies to services ordered by the guest directly or via the hotel that are provided by third parties.

3.3 The agreed prices include the taxes and local duties applicable at the time the contract is concluded.

3.4 If payment on account has been agreed, payment must be made within fourteen days of receipt of the invoice without deduction.

3.5 The hotel is entitled to demand an advance payment or a security deposit upon conclusion of the contract. The amount of the advance payment may be agreed in text form in the contract.

4. withdrawal/termination ("cancellation") by the guest

4.1 A unilateral cancellation of the contract by the guest is only possible if a right of withdrawal has been expressly agreed in the contract.

4.2 If a date for cancellation free of charge has been agreed between the hotel and the guest, the guest may cancel the contract up to that date without incurring payment or damage compensation claims.

4.3 If there is no right of cancellation, the hotel retains the right to the agreed remuneration, even if the guest does not make use of the service.

4.4 Group bookings (more than three rooms):

  • Cancellation 0 - 7 days before arrival: The full amount of the reservation will be charged.
  • Cancellation 8 - 21 days before arrival: 50 % of the total reservation amount will be charged.
  • Cancellation more than 3 weeks before arrival: € 25.00 processing fee.

With Cancellation of one or more rooms of a group booking:

  • 0 - 7 days before arrival: 100 % of the cancelled room rate will be charged.
  • 8 - 14 days before arrival: The first night of the cancelled room rate will be charged.

5. cancellation by the hotel

5.1 The hotel may withdraw from the contract if the guest fails to make the agreed advance payment or for an objectively justified reason.

5.2 Cancellation by the hotel does not entitle the guest to claim damages.

6. room provision, handover and return

6.1 The guest has no claim to the provision of specific rooms.

6.2 Booked rooms are available to the guest from 15:00 on the day of arrival.

6.3 On the day of departure, the rooms must be vacated by 10.30 a.m. at the latest.

7 Liability of the hotel

7.1 The hotel is liable for damages caused by wilful or grossly negligent breaches of duty.

7.2 The hotel is liable for items brought into the hotel in accordance with the statutory provisions. The hotel recommends the use of the safe.

8. final provisions

8.1 Amendments and additions to the contract should be made in text form.

8.2 The place of fulfilment and payment is the location of the hotel. The place of jurisdiction is the hotel's registered office.

8.3 German law shall apply. The application of the UN Convention on Contracts for the International Sale of Goods is excluded.

8.4 Should individual provisions of these GTC be invalid, the validity of the remaining provisions shall remain unaffected.